Legal & Policies
Everything you need to know about how Natra handles your data, privacy, and the terms of using our services.
Table of Contents
Privacy Policy
LAST UPDATED: JULY 2026
At Natra, we are committed to safeguarding the privacy and security of your corporate and workforce data. This Privacy Policy has been formulated in strict compliance with the laws of the Republic of Indonesia, specifically the Personal Data Protection Law (Undang-Undang No. 27 Tahun 2022 tentang Pelindungan Data Pribadi / UU PDP) and the Electronic Information and Transactions Law (UU ITE).
1. Data Collection & GPS Tracking
Natra provides tools for real-time location tracking for operational vehicles and field employees. We collect GPS data only when an employee is actively clocked in or operating within an employer-designated working schedule. We absolutely do not track employee personal devices outside of their designated work hours or outside of configured Geofence boundaries.
2. Human Resources Data (HRIS) Collection
To facilitate our comprehensive HRIS features (such as automated payroll calculation, leave management, KPI tracking, and employee profiles), we process Personally Identifiable Information (PII). This includes employee full names, National ID numbers (NIK), contact details, salary structures, bank account details for payroll distribution, and biometric/facial recognition data for attendance validation.
3. Data Security & Localization
In compliance with Indonesian data sovereignty regulations, all sensitive data processed by Natra is securely stored on enterprise-grade cloud servers located within the jurisdiction of the Republic of Indonesia. Data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256 encryption). Access to this data is strictly limited by Role-Based Access Control (RBAC).
4. Your Rights as a Data Subject
Under the UU PDP, employees and clients hold the right to access, rectify, or request the deletion of their personal data from our active servers. Employers using Natra are provided with administrative tools to execute these data subject requests seamlessly from the Natra Dashboard.
Terms of Service
LAST UPDATED: JULY 2026
By subscribing to, accessing, or using the Natra platform, you (the "Client", "Company", or "Employer") agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between your entity and PT Natra Teknologi Indonesia.
1. Client Responsibilities & Legal Consent
As an employer utilizing Natra's GPS tracking and HRIS features, you are solely responsible for obtaining explicit, legally binding consent (Persetujuan Pemrosesan Data) from your employees prior to installing our mobile application on their personal devices or tracking their operational movements. Natra provides the software infrastructure but holds zero liability for disputes arising from unauthorized surveillance or labor law violations by the Employer.
2. Acceptable Use Policy
You agree to use Natra strictly for legitimate business operations, workforce management, and logistics tracking. The platform must not be used for espionage, stalking, harassment, or any activities that violate Indonesian laws. Any violation of this clause will result in immediate termination of your account without refund.
3. Service Level Agreement (SLA)
Natra guarantees a 99.9% uptime for our core GPS tracking and HRIS infrastructure. Scheduled maintenance will be communicated to Client administrators at least 48 hours in advance. In the event of an unscheduled outage exceeding our SLA, affected clients will be eligible for subscription credits.
4. Subscription, Billing, & Data Retention
Natra operates as a Software-as-a-Service (SaaS) billed on a monthly or annual subscription basis. You may cancel your subscription at any time. Upon termination, your company's data and employee records will be securely retained in a "read-only" state for 30 days, allowing you a grace period to export necessary HR and payroll records. After 30 days, all data will be permanently purged in accordance with UU PDP regulations.
If you have any specific inquiries regarding our policies or data compliance, please reach out to our legal department at natraindolegal@gmail.com..