Product & Operations
HRIS & Ops Product Specialist
Part Time
Yogyakarta / Remote
Job description
Natra is a rapidly growing B2B SaaS platform that provides enterprise HRIS and Logistics tracking solutions. We need a rare breed: someone who thoroughly understands the intricacies of HR systems (payroll logic, attendance tracking, compliance) AND knows how harsh and unpredictable field operations can be. You will act as the crucial bridge between our clients' operational pain points and our engineering team, ensuring Natra delivers perfectly tailored solutions for Indonesian companies.
Key Outcomes for this role
Within 1 month
- You have a complete technical understanding of Natra's HRIS features, Payroll engine, and Geofencing tracking systems.
- You are able to shadow current client onboarding sessions and navigate the Natra Admin Dashboard independently.
Within 3 months
- You are actively conducting onboarding and technical implementation for new enterprise clients.
- You can consult clients on best practices for setting up complex payroll structures (Pph21, BPJS) and leave policies within the Natra system.
Within 6 months
- You proactively identify common client issues and translate field operation challenges into actionable feature request tickets for our engineering team.
- You help create standardized product documentation and FAQs for HR Managers using our platform.
Within 12 months
- You are the lead product expert internally and externally, representing Natra in high-stakes Enterprise client meetings.
- You are a key contributor to the Product Roadmap, advising leadership on what features the Indonesian HR market desperately needs next.
What we offer
- A lot of responsibility and freedom. We hire experts and trust them to deliver excellent results.
- Flexible working hours and location (Remote-first culture). The results are what count!
- Competitive salary range: Rp 1.000.000 - Rp 3.000.000.
Job requirements
- You have hands-on experience dealing with HRIS systems, Payroll computation, and workforce management.
- You understand the logistics or field-operations industry and the challenges of managing remote workers.
- You communicate clearly and can translate technical concepts into simple language for non-technical clients.
- You are intelligent, efficient, pragmatic, and highly organized.
- You are comfortable working cross-functionally with product, engineering, and sales teams.
Job details
Product & Operations
Part Time
Yogyakarta / Remote
Rp 1.000.000 - Rp 3.000.000
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