Customer Experience
Customer Support Specialist
Part Time
Yogyakarta / Remote
Job description
Natra is seeking a Customer Support Specialist to provide exceptional service to our growing user base. You will be the first point of contact for users needing assistance with our HRIS and GPS tracking platform.
Key Outcomes for this role
Within 1 month
- You understand the core features of Natra and can navigate the support dashboard.
- You are handling basic user inquiries and resolving them efficiently.
Within 3 months
- You are independently managing a high volume of support tickets with a high satisfaction rate.
- You can troubleshoot common technical issues and escalate complex bugs accurately.
Within 6 months
- You are contributing to the internal knowledge base to help the team resolve issues faster.
- You are proactively identifying areas where the user experience can be improved.
Within 12 months
- You are a seasoned support specialist, handling the most complex enterprise client issues.
- You mentor new support team members and help shape the customer support strategy.
What we offer
- A lot of responsibility and freedom. We hire experts and trust them to deliver excellent results.
- Flexible working hours and location (Remote-first culture). The results are what count!
- Competitive salary range: Rp 1.000.000 - Rp 3.000.000.
Job requirements
- You have prior experience in customer support, preferably for a software product.
- You possess excellent written and verbal communication skills.
- You are empathetic, patient, and genuinely enjoy helping people.
- You are organized and can manage multiple priorities in a fast-paced environment.
Job details
Customer Experience
Part Time
Yogyakarta / Remote
Rp 1.000.000 - Rp 3.000.000
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